• Supervise Admissions and Reservations staff, including ongoing training, scheduling work assignments, progressive discipline, and motivation to meet department standards.
• Coordinate and train Visitor Service Desk volunteers, department interns, museum survey takers, and seasonal security guards.
• Supervise daily activities of the department, including the safe and professional implementation of museum opening and closing procedures.
• Develop and recommend department sales and production incentives in coordination with the Admissions Manager and Membership Director; implement and track effectiveness of approved incentive programs.
• Oversee the hiring process for Admissions Head Cashiers, Cashiers, and a number of on-call staff; recommend qualified candidates to the department Manager. Create bi-annual staff performance evaluations in coordination with Manager.
• Supervise daily cash deposits, audits, and reconciliation.
• Assist Manager with fiscal month closing procedures, including reconciliation of all related accounts, compiling of reports, and presentation/distribution of information.
• Assist Manager in budget and forecast preparation.
• Handles on-site visitor comments, complaints, and other situations in a professional manner consistent with Museum standards for excellent customer service. Monitor and direct questions/comments to appropriate internal staff. Identify areas of ongoing concern and report to department Manager.
• Co-chair and provide support for the Front Line Committee. This will include compiling and preparing calendars, meeting minutes and agendas, and weekly listings of events for internal distribution.
• Maintain visitor amenities, such as brochure racks, ATM machine, souvenir machines, and visitor lockers. Monitor and maintain appearance of the lobby.
• Other responsibilities and duties as needed.

• B.A./B.S. or a minimum of 4 years experience preferably in the hospitality or attendance-based environment. At least 1 year in a supervisory capacity required: 2 years or more strongly preferred.
• Proven financial aptitude. Experience in accounts receivables, general ledger and deferred account reconciliation preferred. Solid understanding of basic accounting principles required.
• Strong computer skills, including advanced experience with Windows, MS Word, and Excel; able to learn additional software programs, including Hyperion Pillar and FileMaker Pro.
• Proactive decision making abilities and troubleshooting skills while exercising excellent judgment.
• Able to work independently as well as in a team environment.
• Experience in front line customer relations and complaint resolution.
• Excellent organizational and time management skills.
• Excellent verbal, written, and interpersonal skills.
• Proficient in English, spoken and written (mandatory); bilingual skills an asset.
• Able to work flexible hours including regular weekend hours (most likely a Sunday through Thursday schedule) and occasional evening shifts.
• Able to lift and carry up to 35 pounds short distances, sit at a computer terminal, move from place to place, and utilize general office equipment.

Dept. AVS-2
Exploratorium, 3601 Lyon Street, San Francisco, CA 94123
Fax: (415) 561-0307
E-mail: resume@exploratorium.edu (attachments not accepted)
No phone calls please
The Exploratorium is committed to a diverse workforce.